PRIVACY POLICY
North Star Foundation Privacy Policy
Purpose
This statement applies to personal information collected by North Star Foundation. We recognise the importance of protecting the privacy of individuals and are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Policy Statement
North Star Foundation is a charitable organisation committed to supporting vulnerable communities. In doing so, we collect and manage personal information to carry out our functions effectively and responsibly.
Collection of Personal Information
Types of Information Collected
We may collect personal information including, but not limited to:
- Name, address, email, and phone number
- Date of birth
- Donation history and payment details
- Communication preferences
- Any other information you provide when contacting us or participating in our campaigns
How Information Is Collected
We usually collect personal information directly from you when you:
- Make a donation
- Subscribe to updates or newsletters
- Contact us via phone, email, or online forms
- Participate in events or campaigns
We may also collect information from third parties where you have consented or where permitted by law.
Cookies and Website Analytics
Our website may use cookies and analytics tools (e.g. Google Analytics) to improve user experience and monitor site performance. These tools do not collect personally identifiable information unless you explicitly provide it. You can manage cookie preferences through your browser settings.
Use and Disclosure of Personal Information
We use your personal information to:
- Process donations and issue receipts
- Communicate with you about our work, events, and campaigns
- Respond to enquiries and provide support
- Improve our services and website
- Comply with legal obligations
We do not sell or rent your personal information. We may disclose your information to trusted third-party service providers who assist us in delivering our services, provided they are bound by confidentiality and privacy obligations.
Security and Storage
North Star Foundation takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure servers and encrypted forms
- Compliance with Payment Card Industry Data Security Standards (PCI-DSS)
- Restricted access to personal information by authorised personnel only
Access and Correction
You have the right to access and request correction of your personal information held by us. If you believe your information is inaccurate, incomplete, or outdated, please contact us using the details below.
Your Choices
You may opt out of receiving communications from us at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
Legal Obligations
North Star Foundation complies with all relevant Australian laws regarding the collection and handling of personal information. We will inform you when information is collected under legal obligation.
Complaints
If you have concerns about how your personal information is handled, please contact us. We will respond promptly and aim to resolve any issues. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
North Star Foundation
Email: [email protected]
Phone: 1300 452 769
Website: www.northstarfoundation.org.au